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Customer Support

Service Like No Other

OUR PLATINUM PROMISE​

At Canal Bank, we believe that every dollar tells a story, and we’re committed to understanding yours. Guided by the principles of Mutual Respect, Open & Honest Communication, and Accepting Responsibility, our goal is to redefine the banking experience to bring you the quality accounts, loan solutions, and unmatched customer service you deserve. Whether you’re planning for the future, living for the moment, or facing a challenge, we’re here to support you, no matter what life brings.

CONTACT OPTIONS

Online

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By Phone

You may speak with a customer service representative by calling (800) 836-3711, Monday to Friday, 8:00 a.m. – 5:00 p.m., Saturday 9:00 a.m. – 12:00 p.m.


Make an Appointment

Schedule an appointment online using our online scheduling tool – click here to schedule. We currently offer appointments in person, virtually, and over the phone.

You’ll find all our office locations and phone numbers on our Branch/ATM Locator page.



If your Debit Card has been lost or stolen,
please contact us at (607) 737-3711 or (800) 836-3711 during normal business hours. After normal business hours, please contact (800) 472-3272.

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Contact

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